Shipping & Delivery Policy

Last updated: 16 October 2024

At Serene Space , we aim to provide a smooth and reliable shipping experience. Please review our shipping and delivery policy for information on processing times, delivery options, and potential delays.

Processing Times

Order Processing

Orders are typically processed within 2-3 business days from the time of placement. Custom orders or items requiring special handling may take longer to process.
You will receive a confirmation email once your order has been processed and shipped.

Custom Aquariums and Special Orders

Orders for custom aquariums, made-to-order items, or large installations may take up to 2-3 weeks for processing and preparation, depending on the specific requirements. We will provide an estimated delivery timeline when you place your order.

Shipping Methods and Delivery Times

Standard Shipping

For most orders within India, standard shipping takes 5-7 business days after processing. Delivery times may vary based on your location.
Remote locations may experience extended delivery times.

Expedited Shipping

Expedited shipping options are available for an additional fee. Delivery times for expedited shipping typically range from 2-4 business days after processing.

Local Delivery (Mumbai Area)

For customers in Mumbai and surrounding areas, local delivery is available. Deliveries are typically completed within 2-3 business days from processing.
Custom aquariums or installation services will be scheduled based on your availability and our team’s schedule.

Delivery Conditions

Shipping Address

Please ensure that your shipping address is accurate and complete. Serene Space is not responsible for delays or delivery failures due to incorrect or incomplete address information.

Recipient Availability

Make sure someone is available to receive the package at the delivery address. If the delivery is missed, the courier may attempt to redeliver or leave the package at a nearby collection point.

Potential Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs clearance, public holidays, or courier service issues may cause delays.

In case of significant delays, we will notify you via email or phone with updates on your order status.

Custom orders, special requests, or items that are out of stock may also extend the delivery timeframe.

Shipping Costs

Standard and Expedited Shipping

Shipping fees vary based on the order size, weight, and delivery location. The exact shipping cost will be calculated at checkout.

Free Shipping

We may offer free shipping promotions from time to time, subject to terms and conditions.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

For local deliveries or custom aquarium installations, our team will coordinate directly with you to confirm the delivery schedule.

International Shipping

Currently, Serene Space only ships within India. If you are located outside India and wish to place an order, please contact us at [email protected] for more information on potential international shipping options.

Damaged or Lost Packages

If your order arrives damaged, please report it to us within 48 hours of receipt, including photos of the damaged item(s).
In the event of a lost package, contact us at [email protected] or 9321390256. We will assist in tracking the package or arranging a replacement if necessary.

Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact us:

Serene Space
Shop No 14, Harmony Apartments, Marwah Road, Marol, Andheri East, Mumbai 400072
[email protected]
+91 93213 90256