Privacy Policy
Last updated: 16 October 2024
Introduction
Serene Space (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information when you use our website, purchase our products or services, or interact with us in any other way.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (phone number, email address, physical address), and payment information when you make a purchase.
- Account Information: If you create an account on our website or distributor portal, we may collect your username, password, and profile details.
- Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.
- Communication Data: Records of your correspondence with us, including emails, messages, and service requests.
How We Use Your Information
We may use your information for the following purposes:
- Providing Products and Services: To process orders, deliver products, set up and maintain aquariums, and offer ongoing maintenance services.
- Account Management: To create and manage your account, including the distributor portal.
- Customer Support: To respond to inquiries, service requests, and customer feedback.
- Marketing and Communications: To send promotional content, newsletters, and updates about our products, services, and events. You can opt out of marketing communications at any time.
- Website Analytics: To improve our website, products, and services by analyzing usage trends and user preferences.
- Legal Compliance: To comply with legal obligations, enforce our terms of service, or protect our rights.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors that assist us in providing our products and services, such as payment processors, shipping companies, or marketing partners.
- Legal Authorities: When required by law, in response to a legal request, or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
Your Rights
You may have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Request the correction of inaccurate information.
- Deletion: Request the deletion of your personal data under certain conditions.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the “Last updated” date. We encourage you to review the policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Serene Space
Shop No 14, Harmony Apartments, Marwah Road, Marol, Andheri East, Mumbai 400072
[email protected]
+91 93213 90256