Terms & Conditions
Last updated: 16 October 2024
Welcome to Serene Space . These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, purchasing our products, or availing our services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or services.
General Terms
The content on our website, including product descriptions and pricing, is provided for general informational purposes. We reserve the right to modify the content, including products, services, and pricing, at any time without prior notice.
All orders and service requests are subject to availability and acceptance by Serene Space. We reserve the right to cancel or refuse any order at our discretion.
Products and Services
- Aquarium Products: Our products include, but are not limited to, aquarium lights, filters, plants, substrates, and accessories. We aim to provide accurate product information, but actual colors, sizes, and specifications may vary slightly from those shown on the website.
- Custom Aquarium Services: We offer custom aquarium design, installation, and maintenance services. Any timeline for service completion is an estimate and may be subject to change due to unforeseen circumstances.
- Maintenance and Servicing: Ongoing maintenance services are offered through service agreements, which will detail the scope and frequency of the service.
Orders and Payments
- Order Confirmation: Once you place an order, you will receive a confirmation via email. If you do not receive a confirmation, please contact us at [email protected].
- Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and digital wallets. All payments must be made in full before delivery of products or services, unless otherwise agreed.
- Cancellation Policy: You may cancel your order or service request within 24 hours of placement. If the cancellation is made after 24 hours, you may be subject to a cancellation fee.
- Refunds and Returns: Refunds for products will only be issued for defective items returned within 7 days of purchase. Custom aquariums and services are non-refundable once the design or service work has commenced.
Use of the Website
You agree not to use the website for any illegal or unauthorized purposes. Any fraudulent or abusive behavior may result in the suspension or termination of your access to the website and services.
You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
Distributor Portal
Access to our distributor portal is provided to authorized dealers only. Dealers must comply with the terms specified for the portal’s use, including any restrictions on sharing login credentials and pricing information.
Any misuse or unauthorized access of the distributor portal may result in the termination of access.
Limitation of Liability
Serene Space shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
We are not responsible for any injuries or damages resulting from improper handling or installation of aquarium products. Always follow the product instructions carefully.
Intellectual Property
All content on the website, including text, images, logos, and trademarks, is the property of Serene Space and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.
Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Changes to Terms and Conditions
We may revise these Terms from time to time. The updated version will be posted on our website, and the “Last updated” date will be revised. Continued use of our services following such changes signifies your acceptance of the updated Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Serene Space
Shop No 14, Harmony Apartments, Marwah Road, Marol, Andheri East, Mumbai 400072
[email protected]
+91 93213 90256